Fundamental rights

The facility contributes to develop prevention, to guarantee you equal access to healthcare needed and to insure the continuity of the care and the best possible sanitary security.
The facility insures you the respect of your dignity and does not discriminate in the access to prevention or care.
The facility insures a right to respect private life and the secret of the information concerning you and your health.

Rights related to information

Law of March 4th, 2002 relative to the rights of the patients and to the quality of the health system, regulated on  the patient's information which became a strict obligation to respect.

The obligation of information relies on:

• The various proposed investigations
• Treatments or prevention initiatives, their utility, their urgency, their consequences
• The normally predictable frequent or grave risks
• Other possible solutions and predictable consequences in case of refusal
• The new risks identified after the execution of acts

All the information concerning your health will be delivered to you during an individual interview with your practitioner except in case of emergency or during impossibility (state of unconsciousness, coma or mental handicap).
You take, with the healthcare professional, and according to the information which were supplied to you, the decisions concerning your health. Any intervention, even harmless, contains risks. Your consent is fundamental and you can cancel it at any time.

Right of access to medical records (see Sections 7 and R1111-L1111-2 to 9 of the Public Health Law book)
A medical record is created in the facility. It includes all health information about you.
You can access this information by sending a request to the administration. They can be communicated to you directly or through a physician you choose freely. You can also check up on your record, being accompanied by a doctor or not.
The information requested are available to you within eight days. However, if such information are more than five years old, this period is extended to 2 months.
Access to the file, if it is done in the facility, is free. However, if you want a copy of part or all of the elements of your record, fees, limited to the cost of production and postage, will be charged. Your medical record is kept for 20 years since the date of your last hospitalization.
If you want to know more about the rules of access to your medical records, an information sheet is available at the admission desk.

Anticipated directives (see Article L. 1111-11 of the Public Health Law book)
Since law “Léonetti” was voted, these guidelines allow any adult, whether hospitalized or not, to write his will to avoid other people to take certain decisions for him.
Anticipated directives are written instructions given in advance by a person over 18 and with full capacity of discernment  for the event he is unable to express his will. The person discloses the decisions that can be undertaken if his life is in danger. The guidelines are considered for all major decisions to be made, especially concerning the withdrawal or limitation of treatment the patient would have previously considered unnecessary or disproportionate, or its extension.

Hospitalization of children and the protected adults
People of 18 and more placed under judicial protection are informed about their health and give their consent onto the medical act realized on their person.
On the other hand, the information concerning the health and the care to be received concerning children (under 18 years old), adults under guardianship, is delivered to the holders of the parental authority or to the guardian.
The healthcare professional has to inform the patient in a way adapted to their degree of maturity and understanding. He also has to make them participate in the same extent in the decision-making process concerning them.
For common intervention concerning any person under 18, the agreement of a single holder of the parental authority is sufficient. On the other hand, in case of heavy or aesthetic intervention, the agreement of both parents will be asked.
The doctor can pass besides the recommendations of the parental authority or the guardian if the survival of the patient is threatened.

Commission of relationship with the users and the quality of the coverage care  (CRU)
A commission of relationship with the users and the quality of the coverage care is organized within our facility, to ensure the respect of your rights and facilitate your initiatives. It is at your disposal, to examine your complaints and indicate you the ways of appeal which you have. The CRU also contributes, through opinions and propositions, to the improvement of the admission and care policy of the medicalcentre.
To refer to it, send a mail or contact the secretariat of Direction. (Phone: +33 (0) 3 83 18 83 75).

Users’ Association
The representation of the users in the authorities of health was strengthened by the present measures voted in the law of March 4th, 2002 and August 9th, 2004.
Since February 20th 2006, Clinique Louis Pasteur established officially  the User’s Association of Nancy and its surroundings.
It is thus possible for you to make propositions for a better functioning of our facility, as well as to formulate demands and requests in the name of the users.

You can address to:
Association des Usagers Médicaux du Grand Nancy -
9, Rue des vergers -
54770 Bouxières aux Chênes

Medical committee of Establishment ( CME)

All the doctors of our medical centre gather in a Medical Committee (article L6161-2 of the Public health code), with specific missions:
-   Ensure the professional independence of the physicians
-   Participate in the elaboration of the service and care policy for the users
-   Participate in the evaluation of the care

Committee of Pain Management ( C.L.U.D)
In the concern of a global coverage care  of the patient, Clinique Louis Pasteur did not wait for the publication of the legal texts (Article L.710.3.1 of the code of the health) to worry about the well-being of patients. Indeed, a C.L.U.D. was set up in 1998. It meets regularly to elaborate protocols of coverage care of the pain. A unit to manage the pain of algodystrophia has been created.

Committee of Fight against Nosocomial Infections  ( C.L.I.N)
Clinique Louis Pasteur created in 1994 a Committee of Fight Against Nosocomial Infections which guarantees a permanent surveillance of the infectious problems and hygiene in the facility and their controls.
Nosocomial infections are due to germs resulting from our body (skin, gastric system) or from our relatives, conveyed by the care or the environment (air, water). Therefore, certain precautionary measures (preoperative shower for example) are constraining for the patients, their visitors and the healthcare professionals, but the respect of these constraining rules and hygiene protocols are a very important tool and a participle largely in the security and quality of the care.

Committee of Ethics
The Committee of Ethics is a place of exchange and debate. The themes which are collectively discussed there, are the medical practices on a technical aspect as well as the standards and the procedures of which they have to be the object. These procedures can concern for example an evaluation of the satisfaction of the patients, the limitation of the medical risks related to the pathologies or certain surgical operations.
The Committee of Ethics of Clinique Louis Pasteur can be referred to through the Direction, the CME or the CRU.

Food and Nutrition follow up Committee (CLAN)
The CLAN, Food and Nutrition follow up Committee, was set up. Its mission extends to the domains of the conception, the evaluation, the training and the security concerning food and food supply. The committee includes doctors specialized in nutrition, dieteticians and chefs.

Organs donation
Organ transplants save every year, in France, thousands of persons. The law of bioethics of July 1994, defines that any extraction of organ or tissue on a dead adult can be realized as long as he did not notify his refusal, whether it is in writing or orally. It is possible for you to notify your refusal on the national register of the refusals at any time, to the French establishment of transplants. A hospital coordinator is at your disposal, to help you and support you in these moments when every decision is difficult to take. We also encourage you to speak about it to your relatives so that they are guided in their decision-making process when we shall consult them.